Systems Maintenance HU Example

Systems Maintenance HU Example Systems Maintenance HU â€" Assignment Example > Introduction iBay company high depends on IT since it has its market depending on IT infrastructure. It uses phone, online and catalogue orders for its products. The company’s objective is to grow its sales despites global economic recession. This can only be achieved if the current customers are happy and more customers are being recruited to the companies’ market. This can only be achieved through success in the IT department and the marketing departments. The marketing department has deliberate effort towards achieving the same. This leaves the challenge to the IT department. SLA system is supposed to meet the company needs. It should facilitate communication in the company as well as meet the routine cores that any IT system in the company is supposed to meet. However, there are complaints from the users of the system. SLA system does not meet the requirements and expectation of its users. IT in this company should champion in the process of realizing the company objective s, (Information Systems Audit and Control Association, 2002). It should provide reliable sources of data, information and services. The system should give a framework that that will help the company achieve its objectives. Discrepancy reportThe company has several Discrepancies in the IT department. To begin with, currently the company is outsourcing web maintenance. Some computers in the company are very old especially those that are used for the training and call centre sales staff. All the 10 computers in the second floor are out of warranty. Another major problem in the company is lack of audit/inventory information about the IT assets in the in the company. There is shortage of human resource in the IT department in the company. First of all, the IT manager left, the personnel in charge of hardware and software works only 20 hours a week. The person in charge of software and hardware some times does not attend software problems yet he is in charge. The IT personnel also do no t meet and interact with the other company staff; in fact, there are complaints that they are not always in the office. It is evident that the IT staff lack motivation, competency experience in their work since most of the work is unattended. According to a research done by Jarrod; the person in charge of the hardware and software issues in the company, remote logging software should be implemented. Nobody in the IT department can help handle the problem since the office there are busy handling daily routine jobs on top of lack of commitment and skills required. Current network infrastructureIn a business entity, IT infrastructure should meet the company needs. It should aid in supporting the organizations’ effort in striving to achieve set goals and objectives. IT should also come handy to facilitate communications and meeting the business objectives. The company uses token ring networking technology which is a LAN network. It has a 10/100 layer-2 Ethernet switch, the switch is running on cat 5e cables. The architecture used here is routed backbone. It also has a server. It has routers and gateways. It has three levels of network users, these are administrations office, call center level and management level all being LAN which uses Ethernet technology. Except 10 PC which are in the second floor, all the PC in the company is covered by limited warranty from the vendor.