Assignment Essay Example | Topics and Well Written Essays - 250 words - 33

Assignment - Essay Example American Airlines has started using an efficient Baggage operation system that ensures efficient working of all systems, as well as accurate processing and handling of passengers’ bags. Another way to resolve the issue of mishandled baggage and improve customer loyalty is to do smarter baggage management. Moreover, the airline can also use IBM software solutions to improve its services in baggage handling. IBM solutions include innovative technologies, such as, built on service oriented architecture (SOA), a robust infrastructure, and full track and trace bar code readers that ensure improved safety and security of passengers’ bags. Summing it up, ensuring safety of passengers’ bags is critical for the success of any airline. American Airlines should take the above-mentioned steps immediately in order to improve baggage mishandling issue, as well as to improve the level of customer satisfaction with the